Uconnect Freezes and Leaves a Blank Screen That Doesn’t Work

When automakers start moving important functions to their infotainment systems, they better damn well be sure the software is dialed in.

When automakers start moving important functions to their infotainment systems, they better damn well be sure the software is dialed in.

Well, guess who’s software is far from dialed in? Ram (and other Chrysler vehicles) have been switching to a UConnect system that has become synonymous with acting strange, freezing up, or shutting down completely.

Sometimes the only way to fix the problem is to pull over, shut off the vehicle, and restart. Restart it and wait … cable support operators must be besides themselves.

Screen Freezes Up Or Goes Black

One of the main complaints about UConnect is how the system freezes up. With a black, unresponsive screen, owners are left without a way to control the radio, navigation, remote locking, climate control, and other important features.

When [the screen goes blank] you lose (sic) all information on your radio, phone, navigation system very annoying. My system came back after a hour of driving very annoying when you need the nav system for areas that you never been in before ad to stop and get out my map. — 2016 Ram 1500 owner

Other annoyances:

  1. The system will, without input from the user, jump between input sources – from the radio, to XM, to the USB, and so on. There’s nothing quite like singing along to your favorite song only to have the song suddenly stop so everyone can hear your lovely(?) singing voice.
  2. The radio reception is borderline useless. Yes, people still use the radio.
  3. It suddenly won’t recognize USB media drives it previously recognized. That’s just cold.
  4. Sometimes the controls work, but the audio is missing.

A Kansas Lawsuit Won’t Go Nationwide

A UConnect class-action lawsuit was filed in Kansas in early 2018 after an owner’s defective UConnect system was replaced with, you guessed it, another defective UConnect system.

On June 1, 2016, the dealership replaced the system’s module, allegedly causing the screen to flash back and forth from black to white. Once again the dealership said it had fixed the system, but the screen went black again after the plaintiffs picked up the car. In July, the dealership again replaced the Uconnect system that allegedly experienced even more issues that prevented the plaintiffs from controlling their heating, air conditioning and navigation.

The lawsuit points to 3 Technical Service Bulletins (TSB) as evidence Chrysler has known about the defects since 2014.

Unfortunately, a judge [partially granted Chrysler’s motion to dismiss] which means this case will continue in Kansas, but not as a nationwide class-action.

Vehicles That Might Have This Problem

Story Timeline

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What Owners Are Saying

“The 8.4N radio has been nothing but problems. I have had it replaced once and reflashed twice. This time they had me reflash it. The reflash did not fix the problem. In September when I took it back they told me I need a new radio for $1000. I am not going to put a 3rd radio in the car on a 2013!”

2013 Ram 1500 Owner

“It has less than 10k miles on it and last month the Uconnect stereo system started to act up. The channels would change without my control and it wouldn't stop. It just wasn't changing on Sirius, but on everything, even when the I had the Bluetooth synced up to play my songs on my iPhone, the song would change by itself. It seems like it would always go back one channel. I think it's a short in the steering wheel audio controls because I notice it happening when I signal, use the wipers, or when I'm turning.”

2013 Ram 1500 Owner

“The GPS in this vehicle is next to useless compared to my 2013 Dart & portable Garmin Nuvi. It wants to send me down gravel town roads when the shortest & best (paved) roads are available. It will start out with correct directions & half way through it decides to take me off the correct route which is frustrating, especially when hauling a show car on a trailer. Dealer seems stumped and I'm not happy!!!!”

2014 Ram 1500 Owner

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, you can help make sure it gets the attention it deserves.

  1. File Your Complaint

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

    Add a Complaint

  2. Notify CAS

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits.

    Notify the CAS

  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

    Report to NHTSA

  4. Contact Ram

    Ram Support

    P.O. Box 21-8004 Auburn Hills MI 48321-8004 USA

    This site is not affiliated with Ram.