What's Wrong with the 1st Generation (2015–2020) ProMaster City?

ProMaster City owners have made 16 complaints about the 2015–2020 model years. Using our PainRank™ system we've ranked it 4th out of 11 Ram generations in overall reliability, with real interior and brakes concerns.

Common 2015-2020 Ram ProMaster City Problems

Some of the worst issues 1st generation ProMaster City owners have to deal with.

  1. UConnect Frozen with Blank Screen

    The uConnect infotainment system will often boot into a blank screen, becoming unresponsive to the touch, or reboot at random times. Each time it'd force owners to turn off their cars, restart, and just hope for a better outcome. And an ove…

    Continue reading article "UConnect Frozen with Blank Screen" Ram console with uConnect loaded on the infotainment screen

  2. uConnect Hacked, Should You Be Concerned?

    On July 21, 2015 a report surfaced that hackers had remotely taken control of a Jeep Cherokee through its UConnect system. They turned on the A/C, cranked the volume of the radio, and even killed the transmission while the vehicle was on th…

    Continue reading article "uConnect Hacked, Should You Be Concerned?" Ram console with uConnect loaded on the infotainment screen

What Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

Worst Issues

What Breaks the Most

Years to Avoid

1st Generation (2015–2020) ProMaster City Key Numbers

  1. 2 model years

    Grouping all models by their year can reveal some baddies.

  2. 16 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  3. 4th in reliability

    Overall reliability rank out of 11 eligible generations.